Terms of use

Your account and your club

Use accurate account information, keep your sign-in details private, and access only clubs and records you are authorized to use. Club owners are responsible for inviting the right people, assigning roles, and reviewing the records entered on their club’s behalf. Contact support promptly if you suspect unauthorized access.

Scheduling and flight records

Pilot Computer helps a club organize bookings, aircraft status, flight records, and billing. A booking or an “available” aircraft label does not authorize a flight or establish airworthiness, pilot qualification, or instructor approval. Pilots, instructors, and operators remain responsible for their checks, decisions, required records, and compliance with applicable rules.

Software subscription

The standard plan is $299 USD per school per month, including up to five active aircraft and unlimited students, instructors, and staff. Each additional active aircraft is $30 per month. Aircraft that have not been archived count, including grounded aircraft. Fleet changes are prorated; the school base fee continues even when no aircraft are active. Existing subscriptions keep their agreed pricing unless a change is separately agreed.

The owner reviews the price and first charge date at checkout. New trials last 30 days, starting when the owner completes setup and activates the trial. No card is required, and the trial does not automatically start a paid subscription. Trials already running retain their displayed end dates. Monthly subscriptions renew until canceled. Cancel before the next renewal in Settings → Subscription or contact support. Cancellation takes effect at the end of the paid period unless an earlier date is agreed.

Setup and support

Self-service setup, basic setup guidance, and support are included. Payment-processing fees, third-party subscriptions, and applicable taxes are separate.

Early founder pricing

Early founder pricing is available to new schools for their first subscription while the offer is published. Eligible schools receive the offer automatically, and the price is shown in Settings and at checkout. The base price is $199 per month for the first 12 paid months, then $299 per month from month 13. Five active aircraft and unlimited people are included; each additional aircraft remains $30 per month. The offer applies to your first subscription and cannot be restarted by canceling and subscribing again.

The owner approves the school setup before starting the subscription; completing that checkout records the go-live date. Any remaining free trial is preserved. If you cancel within 60 days of go-live, we will refund the first two monthly software subscription payments you have made, including any additional-aircraft software charges in those payments. Contact support to arrange the refund. This guarantee does not cover flight charges, third-party services, or separately charged payment-processing fees. There is no refund for payments you have not made.

Flight charges

Aircraft rental and instruction charges are separate from the software subscription. Your club sets its rates and collection arrangements. Payment processing is provided through Stripe where enabled; any applicable processing fees and account requirements are separate. Pilot Computer does not employ instructors or provide instructor payroll. Ask the club owner about invoice corrections, refunds, or flight-related disputes.

Responsible use and availability

Do not use the service to access another person’s records without permission, submit fraudulent payments, or disrupt the service. We may restrict access to address abuse or protect accounts. Internet access and external services are needed for current records and saved changes. During an outage, coordinate directly with your club and reconcile any changes when service returns. Always confirm a booking or payment was saved before relying on it.

Your records and leaving

You and your club retain your rights in information you provide. You authorize Pilot Computer and its service providers to process it to operate the service. Ask your club owner or support about exporting records before closing a workspace. Flight and financial records may need to remain with the club after your membership ends; see our privacy page for personal-information requests.

Questions or changes

Contact support@pilotcomputer.com about these terms or the service. We will publish updated terms here with a revision date and communicate material changes before they take effect.