Support

Get help with Pilot Computer, report a problem, or share an idea.

Help by topic

My club invitation expired

Ask your club owner for a fresh invitation. Open it using the email address they invited. If you already have an account, log in with that address before accepting.

Bookings, flight charges, or refunds

Your club owner handles availability, aircraft status, rates, and club billing corrections or refunds. If a payment result is unclear, check the invoice status before trying again.

Manage or cancel the software subscription

Club owners can view billing and cancel in Settings → Subscription. Cancellation normally takes effect at the end of the paid period. If you need help or want to request a software refund, contact us above. Club flight charges are separate.

Set up or move a club

Start with your club and aircraft, review your setup, then invite your team. Importing old records is optional. If you’re moving from another system, agree on a switch-over time and keep one schedule authoritative. Chat with us if you need a hand.

Reporting a problem?

Include your club name, the screen, what you expected, and what happened. A screenshot helps; hide private details. Don’t send passwords or card numbers. Leave an email in chat if you need a reply after closing it.

For an urgent aircraft or flight issue, contact your instructor or club directly. Support is not an emergency service.